Return & Refund Policy

At ShopVeroo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a fair and transparent return and refund process to make your shopping experience worry-free.

Return Eligibility

To be eligible for a return, the product must meet the following conditions:

• The return request must be made within 3 days of receiving the order.
• The item must be unused, undamaged, and in its original packaging with all accessories included.
• The product must be in the same condition as it was delivered.
• Proof of purchase or order confirmation must be provided.
• A complete unboxing video is mandatory for all return, replacement, damaged, missing item, or refund claims. The video must clearly show the package from all sides before opening and capture the complete unboxing process without any cuts or edits.
• Items that do not meet these conditions may not qualify for a return or refund.

Return Process

To initiate a return, please contact our support team at help@shopveroo.in with your order number and reason for return. Once your request is reviewed and approved, we will provide instructions for returning the product.

Please ensure the item is securely packed to prevent damage during return shipping.

Refund Process

After we receive and inspect the returned item, we will notify you about the approval of your refund. If approved, the refund will be processed to your original payment method within 7 working days.

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchange Policy

If you received the wrong product or would like to exchange an item, please contact us at help@shopveroo.in within 2 days of receiving your order. We will do our best to arrange a replacement or exchange based on product availability.

Damaged, Missing, or Defective Products

If your order arrives damaged, defective, incorrect, or with missing items, please contact us within 2 days of delivery with:

• Clear photos of the product and packaging
• A complete unboxing video showing all sides of the sealed package before opening and the full unboxing process
• Your order details

Please send all details to help@shopveroo.in. Our team will review the issue and arrange a replacement, exchange, or refund as appropriate.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been used, damaged, or altered after delivery
• Items not in original packaging
• Clearance or final sale items
• Certain personal or hygiene-related products, if applicable
• Claims made without a proper unboxing video

Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless the return is due to:

• A damaged or defective product
• An incorrect item sent by us

In such cases, ShopVeroo will cover the return shipping cost.

Contact Us

If you have any questions about returns or refunds, please reach out to us at:

Email: help@shopveroo.in

Our team is always happy to assist and ensure you have a smooth and positive shopping experience with ShopVeroo.